1-What are the means used by the request for information and documents ? *

2-When you send your query, you get an answer ? *

3- If you are personally to inquire whether the employee is dealing with you a nice manner and professional manner? *

4- What is your assessment of the procedures to obtain information and documents required? *

5- When the telephone contact with the Center for information you can access the person to quickly and easily? *

6- If you can not find the person sought, may be transferred your call to another person can deal with your query? *

7- What is the average time taken to answer your questions? *

8- Did you find this time *

- In the absence of satisfaction on the time taken to answer your questions, please identify which it considers appropriate time

9- Will the quality of service to answer your questions effectively and rapidly? *

10- Are you the documents submitted with the subject of your query? *

11- In the absence of information or documents give an answer to your query within the Information Center, is a staff member the following:

Guide you to a place to provide information and documents in the Kingdom--  *

Give you the title of which provide information--  *

Request information or documents from those provided by either inside or outside the Kingdom--  *

12- Has that happened to you one of the following problems

Received the required documentation incomplete--  *

Received the documents were not relevant to the subject of inquiry--  *

Employee did not understand your question--  *

Mention other problems--

13-  How would you rate the ability of the staff of the Center for the solution of problems described above*

14-Dealing with branches

Do you deal with the branches?--  *

If your answer is yes, I recall the sections dealing with-- 

15- Any suggestions to improve the quality of information services provided

16- Is electronic services provided in an effective manner? *

17- What are your suggestions for the development of the Electronic Services Authority?

18-Any other comments

Please fill the following data

E-mail

Date